Integration Guide for N-Sight RMM

  • Updated

Introduction

One native integration that can be setup within HUDU is N-Able N-Sight RMM.
 
In order to setup integrations, you will need:
  • Access to retrieve N-Able N-Sight API credentials.
  • Admin or super-admin user role within HUDU.
At any time, you can come back to the Admin >> Integrations >> N-Able N-Sight to make changes to the integration.

Integration Features

HUDUs' integration with N-Able N-Sight RMM allows you sync over:
  • Organizations.
    • Create client spaces within HUDU directly from N-Sight companies; or seamlessly merge them into existing (already-created) client spaces.
  • Devices.
    • Pull device information from N-Sight; sorted into asset layouts based on set sort rules and your primary sync location(s).
  • Sites.
    • Pull sites/locations from N-Sight RMM.

What HUDU needs from N-Sight RMM.

  • Server Name.
  • API Key.

Guides

Enabling Integrations

Integrations can be enabled at any point during your HUDU environment testing and/or during production. Integrations can be merged into your existing documentation based on set rules; providing the ability to start with integration setup, or easily connect them in at a later date. To enable the N-Able N-Sight integration:
  • Navigate to admin tab >> Integrations.
  • Select N-Able N-Sight from the list.
** If you're running on a HUDU version before 2.1.5.15, you'll need to select create integration.
 

Obtaining the N-Able N-Sight RMM Information

  • Login to N-Sight RMM and navigate to settings >> general settings.
  • On the left-hand sidebar, click API.
  • From here, next to the API Token field, click generate.
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  • Copy the generated API token credentials into HUDU exactly.
  • To obtain server name, enter valid e-mail address into "Email API Token to"; this will provide you with the server name (and API token again). Click OK and wait for e-mail.
  • Copy the server name into HUDU exactly.
  • Save the settings.
  • Make sure to test the integration for a successful connection before continuing; do not continue on until you see a connection successful message display.
 
  • Start the sync. After inputting all settings and ensuring the connection was successful; start the sync to push initial data to HUDU from N-Sight RMM (this is required before moving on).

Matching Accounts

Before your accounts (and their corresponding data) from N-Sight RMM can be brought into HUDU, they must first be matched to companies that either already exist within your HUDU environment; OR to companies that you create now.
HUDU recommends matching one company first, for testing purposes, to ensure that your information comes over correctly.
  • The first time your integration connection runs successfully, it will attempt to bring in companies from N-Sight RMM; these are then added to the Matched Companies List of that integration.
    • Navigate to Admin >> Integrations >> and find N-Sight RMM from the list. Click into it.
    • It should now have a button that says Match Companies.
    • Go through the list of companies and either bulk create/match all OR decide to:
      • Match the company to an existing (already created) client in HUDU;
      • Create a matched client within HUDU from a N-Sight company;
      • Leave unmatched, company (and corresponding data) will not be created/brought into HUDU.
  • Once you have matched your companies/accounts, you must re-run the integration import to fill in all the data for the newly matched/created companies.

Primary Sync Location

Primary sync location(s) serve as your "junk drawer" asset layout(s); storing the information that is being pulled in, but not otherwise told where to be placed.
The N-Sight RMM integration requires you to designate four primary sync locations. These would be sites, servers, workstations and mobile devices.

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  • Navigate back to your HUDU admin >> integrations >> N-Sight RMM edit settings.
  • Choose asset layouts (must be active asset layouts) from the list to designate as the primary sync locations for each type.
    • If you don't see/have not created any asset layouts yet, you’ll need to create these.
  • Save your settings and stop/start your integration sync again to reflect your changes.

FAQ

How often do integrations sync?
  • Native integrations will automatically re-sync (update) every 3 hours. You can also use either the global or the card-specific re-sync features to refresh native integration syncs at any point.

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