Knowledge Base

Hudu has a built-in knowledge base for each company and a global one for shared knowledge. Use variables and templates for automation.

Sharing Knowledge Base Articles

Under each Knowledge Base article, you will be able to see a public share URL. This will allow clients to see articles without having to login.

Using templating to reduce writing

By using variables and templates, you can quickly write multiples articles without having to rewrite. 

1. Include ${VARIABLE_NAME} in a Global Knowledge Base Article that has templating turned on. 
2. Navigate to a company you want to have contain the Templated Article.
3. Click on "Configure Knowledge Base" on the Overview page.
4. Add the variables that are residing in the Knowledge Base article.
5. Add the templated article to the company.
6. Now, any time the Template Article is changed, so will all company articles!