Knowledge Base

Hudu has a built-in knowledge base for each client and a global one for shared knowledge. Use variables and templates for automation. Knowledge base articles may be quick-shared to clients, added to client portals, or linked via the related items tabs to specific assets for easy access. For information regarding adding relationships to KB articles, click here.

Global Knowledge Base

The global knowledge base serves as an area to quickly find articles that may be relevant to multiple or all clients. In order to organize these articles, you can create folders to move and sort articles for simple and easy access for your users. 

Client Knowledge Base

After accessing a specific client, from the side-bar on the left you can hop into the client knowledge base. In order to organize these articles, you can create folders to move and sort articles for simple and easy access for your users.

Sharing Knowledge Base Articles

Under each Knowledge Base article, you will be able to see a public share URL. This will allow clients to see articles without having to login.

Using Templating to Reduce Writing

By using variables and templates, you can quickly write multiples articles without having to rewrite. 

1. Include ${VARIABLE_NAME} in a Global Knowledge Base Article that has templating turned on. 
2. Navigate to a company you want to have contain the Templated Article.
3. Click on "Configure Knowledge Base" on the Overview page.
4. Add the variables that are residing in the Knowledge Base article.
5. Add the templated article to the company.
6. Now, any time the Template Article is changed, so will all company articles!