Setting up the Phone Jump Ability

  • Updated

Hudu has the ability to jump to a contact synced from a PSA from an external phone system, making it easy to identify documentation for a given user when they call in.

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To setup, you need to point your phone system to jump to a URL like: 

 

For hosted users: 

https://MY-HUDU-SUBDOMAIN.huducloud.com/phone_jumps/PHONE-NUMBER-HERE

Replace MY-HUDU-SUBDOMAIN with your subdomain and PHONE-NUMBER-HERE with the phone number of the contact you are trying to jump to.

 

For self-hosted users:

https://MY-HUDU-URL/phone_jumps/PHONE-NUMBER-HERE

Replace MY-HUDU-URL with your domain and PHONE-NUMBER-HERE with the phone number of the contact you are trying to jump to.

 

Special characters are parsed out, so it makes it easy to find a number, regardless of formatting.

 

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